Privacy Policy

Privacy & Data Protection Policy 

At drshabir.com, we are committed to protecting your personal information and ensuring a safe, private shopping experience—especially because we deal with sensitive herbal and wellness products. This Privacy & Data Protection Policy explains how we collect, use, store, protect, and share your information.

By using drshabir.com, you agree to the terms described in this policy.

1. Information We Collect

We collect only the essential information required to process orders and provide customer support:

  • Full Name

  • Mobile Number

  • WhatsApp Number

  • Delivery Address

We do not collect unnecessary medical or health records unless you voluntarily share them during consultation.

 

2. WhatsApp Communication

We use WhatsApp for:

  • Order confirmation

  • UAE verification calls

  • Delivery updates

  • Customer support

We may retain WhatsApp chat records for order verification and service improvement.
 No WhatsApp data is shared publicly or sold.

 

3. Data Storage

We store customer details in our secure system only for 30 days after order delivery for:

  • Complaint handling

  • Order verification

  • Replacement or refund procedures

After 30 days, your data is safely deleted from our active systems.

 

4. Sharing of Information

We only share your information with trusted courier partners strictly for delivery purposes:

  • TCS

  • Pakistan GPO

  • DHL / FedEx (for UAE import)

  • UAE Personal Riders

No information is shared with advertisers, marketers, or unrelated third parties.

 

5. Website Cookies & Analytics

We use website analytics tools (such as Google Analytics) to improve:

  • User experience

  • Website performance

  • Product browsing insights

Cookies help us understand how customers use the site.
 You may disable cookies in your browser settings.

 

6. Email Newsletter

If you provide your email address:

  • You may receive newsletters, product updates, promotions, or health tips.

  • You can unsubscribe anytime through the link provided in emails.

We do not spam or share email addresses with third parties.

 

7. Payment Information

For Pakistan COD orders:
 No payment information is required.

For UAE advance payment orders:
 We may store proof of payment temporarily to verify your order.
 Payment data is not retained permanently and is deleted after order completion.

We never store full bank details, card numbers, or sensitive financial data.

8. Data Security & Privacy Protection

To ensure complete privacy:

  • We use secure systems to store customer data

  • Access is limited to authorized staff only.

  • No sensitive information is shared publicly.

  • Packaging is 100% discreet (no product name, no herbal details)

Your identity and order information remain completely confidential.

 

9. Customer Rights

You have full rights to:

  • Request data deletion

  • Request correction of personal information

  • Request details about what data we have stored

To exercise your rights, please contact us via:

We respond promptly to all privacy-related requests.

 

10. Data Deletion Policy

If you want your personal data removed before the 30-day storage period:

You can submit a deletion request through our Contact Us page.

Your information will be securely deleted within 48 hours.

 

11. Policy Updates

drshabir.com may update this Privacy Policy from time to time to improve customer safety and meet legal standards.
The latest updated policies will always be available on this page.